SHIPPING AND RETURNS

Last updated December 15, 2023

SHIPPING

Puffriot.com will make the best effort to ship items in a timely manner.
Puffriot.com cannot guarantee any shipping time-frames, and external forces can cause delays in shipping.
Processing time for orders can take 24 to 72 hours (1 to 3 Business Days)
Once a package has shipped, Puffriot.com will take NO responsibility in the carrier's shipping time-frame.
Puffriot.com will take NO responsibility for items lost in transit, sent to the wrong address, nor fees charged by any involved third parties.

INCORRECT / DAMAGED / MISSING PRODUCT

Incorrect, damaged, or missing products must be claimed within seven days of the delivery date as indicated by your tracking information.
Glass products (Including but not limited to Pipes, Spoons, Water Pipes, and Chillums) must have damage claims made within 48 Hours of delivery confirmation. You must email us seeking refund or exchange approval at: [email protected].
If the product is incorrect or damaged, please send a photo of the product to [email protected] with your order number in the subject line and a brief description of the problem in the body of the email.

WARRANTY AND RETURNS

Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.
Items damaged by misuse or improper care are not covered by our warranty policy.
For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.
All sales on E-Liquid are final without exception. E-Liquid cannot be returned or exchanged for another flavor.
Clearance Items: All clearance items are sold as is without warranty and are not returnable.
Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of Puffriot.com.
Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, Puffriot reserves the right to issue a credit.
Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from Puffriot and we will do our best to assist you.